Lead Engineer (IVR)

Green Dot(4 months ago)

RemoteFull TimeSenior$139,900 - $199,300Customer Experience Systems

About this role

Green Dot Corporation is hiring a Lead IVR Software Engineer to support its CES team by building and evolving interactive voice response systems that improve customer experience across support channels. The role centers on owning the IVR engineering function, delivering scalable and resilient voice solutions, and partnering with stakeholders to enhance customer engagement and operational efficiency. This position is open to candidates located anywhere in the United States under Green Dot’s permanent Work from Anywhere model.

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Required Skills

IVR Development
Telephony
Call Flow Design
Twilio
Microsoft 365
Software Architecture
System Integration
Backend APIs
Salesforce
Azure

+15 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Information Technology
Bachelor's Degree in Telecommunications

About Green Dot

greendot.com

Green Dot Corporation is a financial technology and banking platform that specializes in providing mobile bank accounts and debit card solutions. Their services include a Cash Back Bank Account that offers users the opportunity to earn rewards, along with features like free cash deposits and access to a network of ATMs for free withdrawals. Green Dot aims to simplify banking and enhance financial inclusion, serving both consumers and businesses with innovative prepaid and cash management solutions.

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