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Lead Escalation Engineer at Hewlett Packard Enterprise - ApplyBlast

Lead Escalation Engineer

Hewlett Packard Enterprise

4 days ago

4.8 on Glassdoor

San Jose, California, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Lead Escalation Engineer at HPE Networking leads the resolution of complex, high-profile customer escalations for enterprise wireless, cloud-managed, and AI-native networking solutions. This role serves as a primary technical escalation point, collaborating with TAC, Support, Development, and QA teams to diagnose issues, restore customer environments, and drive permanent solutions. The position focuses on leveraging deep networking expertise, automation, and AI to improve problem detection, diagnosis, and resolution.

Responsibilities

Lead resolution of complex customer escalations and technical investigations
Analyze telemetry and logs to identify root causes and drive permanent solutions
Build automation and AI-assisted diagnostic workflows to improve troubleshooting efficiency

Skills

Qualifications

Bachelor of Science in Computer ScienceBachelor of Science in Computer EngineeringBachelor of Science in Electrical EngineeringMS in Computer ScienceMS in Computer Engineering

About Hewlett Packard Enterprise

hpe.com

Headquarters

The Woodlands, Texas, United States

Company Size

10001+ employees

Founded

1939

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Discover HPE edge-to-cloud, enterprise compute IT, data, and security solutions. Learn how HPE empowers digital transformation through AI and sustainability.