Lead Experience Associate

The Lead Experience Associate serves as a shift leader and guest experience champion, responsible for managing front desk operations, coaching team members, and ensuring a high-energy, welcoming environment for all guests. This role involves overseeing daily center operations, handling check-ins and event logistics, and resolving guest issues with professionalism and finesse. The position requires strong leadership skills, technical proficiency, and the ability to work flexible hours including evenings, weekends, and holidays.