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Lead, Experience at Canada Goose - ApplyBlast

Lead, Experience

Canada Goose

4 months ago

3.3 on Glassdoor

Oakbrook, Illinois, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Lead, Experience role partners with the Store Management Team to execute strategies for a specific store location, focusing on people management, customer experience, and operational efficiency. This position involves coaching teammates, recruiting new staff, driving sales metrics, and resolving customer issues while leveraging brand storytelling and visual merchandising.

Responsibilities

Coach and mentor teammates to improve performance and develop selling skills
Drive employee engagement through performance recognition and development
Cultivate customer relationships to drive strong sales results and metrics
Resolve customer issues by investigating opportunities and developing solutions
Leverage brand storytelling and visual merchandising to improve product performance