Lead Field Service Dispatcher

The Lead Field Service Dispatcher serves as the primary point of contact for Field Operations, coordinating customer appointments, technician workloads, and route management to ensure timely service and an excellent customer experience. This fully remote role requires proactive assignment of work based on customer commitments and operational priorities while ensuring SLA compliance and cost-effective operations. The position involves mentoring dispatchers, developing best practices, and collaborating with vendor partners to resolve routing issues.