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Lead Genesys Cloud Contact Centre Architect at DXC Technology - ApplyBlast

Lead Genesys Cloud Contact Centre Architect

DXC Technology

3 months ago

3.5 on Glassdoor

Canberra, Australian Capital Territory, Australia

Onsite

Full Time

Senior

0 applicants

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About this role

DXC Technology is seeking an experienced Lead Genesys Cloud Contact Centre Architect to own the end‑to‑end architecture of Genesys Cloud CX solutions, driving design and delivery of large‑scale, cloud‑based contact centre platforms. The role involves leading technical solution responses, presenting to senior stakeholders, and building internal capability while ensuring security and compliance for government clients.

Responsibilities

Lead end‑to‑end architecture of Genesys Cloud CX solutions
Own technical solution responses for strategic pursuits
Define migration strategies from Genesys Engage to Cloud CX
Provide technical governance, estimation and risk identification
Build and mentor internal Genesys Cloud CX capability

Skills

About DXC Technology

dxc.com

Headquarters

Ashburn, Virginia, United States

Company Size

10001+ employees

Founded

2017

View Profile

DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.