Lead Guest Service Agents

The Lead Guest Service Agent serves as the front office team leader, ensuring effective collaboration and teamwork among front desk staff while gaining exposure to the business side of the front office, including staffing, scheduling, and expense management. This role requires clear communication, professionalism, and a passion for customer service to contribute to a collaborative and diverse team dynamic. The position involves providing training and guidance on hotel standard operating procedures, assisting with performance monitoring, and balancing daily paperwork such as cash drawers and credit card reconciliations.