Lead, Industry Communications & Customer Storytelling

Faire(1 month ago)

HybridFull TimeSenior$161,000 - $221,500Communications

About this role

The Lead, Industry Communications & Customer Storytelling at Faire will own execution of thought leadership, data, and customer advocacy strategies to position Faire as the wholesale and retail expert. The role focuses on turning proprietary insights and customer success into high-impact external narratives and earned media. It partners closely with sales, product, and internal stakeholders to amplify customer value and drive authority in the industry.

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Required Skills

Thought Leadership
Media Prep
Customer Narrative
Vertical Strategy
Influencer Partnerships
Data Strategy
Rapid Response
Media Relations
Product Messaging
Value Reinforcement

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About Faire

faire.com

Faire is a wholesale marketplace that connects independent retailers with emerging and established brands and makers, helping stores source curated, often-unique inventory at wholesale prices. The platform provides tools to buy and sell at scale — including flexible net payment terms, risk‑reduction features for first orders, returns protections, data-driven product discovery, and payments/logistics support — to lower inventory risk and streamline ordering. Faire’s mission is to democratize wholesale by giving small brands access to a broad network of retailers and giving retailers an easy way to discover and reorder differentiated products.