Lead Mailroom Associate

SPS-North America(28 days ago)

West Chester, OH, Ohio, United StatesOnsiteFull TimeSenior$97,824 - $133,299 (estimated)Client Services

About this role

The Lead Mailroom Associate oversees mailroom and shipping/receiving operations for an onsite business service center, acting as the primary contact for mail and package inquiries. The role leads daily mailroom activities, supports staffing and training, and ensures the facility maintains a professional image while supporting client and employee needs. It emphasizes operational accuracy, adherence to procedures, and collaboration with client services leadership.

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Required Skills

Customer Service
Mail Processing
Package Handling
Shipping
Receiving
Record Keeping
Equipment Operation
Team Leadership
Staff Training
Inventory Monitoring

+4 more

Qualifications

High School Diploma or Equivalent

About SPS-North America

spsglobal.com

SPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.