Lead - Managed Services Consultant

Sprinklr(3 months ago)

Bangalore, Karnataka, IndiaOnsiteFull TimeSenior$145,590 - $195,760 (estimated)Professional Services

About this role

A Senior CCaaS Solutions Consultant at Sprinklr ensures enterprise customers realize maximum value from the Unified-CXM platform by aligning product capabilities with contact center and customer engagement needs. The role partners with clients and internal teams to deliver configuration, adoption, and change management for cloud contact center and AI-driven support solutions. It acts as a hands-on product expert and trusted advisor to senior stakeholders across brands and agencies.

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Required Skills

Managed Services
Technology Consulting
CCaaS
IVR
Call Routing
AI Integrations
Customer Journey
Cloud Architecture
VoIP
SIP

+10 more

Qualifications

Genesys Cloud CX Professional
Cisco Certified Professional
Avaya Certified IC

About Sprinklr

sprinklr.com

Unify your front-office teams, tools and touchpoints with Sprinklr's AI-powered customer experience management platform. Eliminate the chaos of using multiple CX tools.

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