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Lead Managed Services Consultant at Sprinklr - ApplyBlast

Lead Managed Services Consultant

Sprinklr

4 months ago

3.4 on Glassdoor

Gurgaon, Haryana, India

Hybrid

Full Time

Senior

0 applicants

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About this role

Lead managed services delivery for Sprinklr CCaaS customers, driving platform configuration, optimization, and adoption across digital and voice ecosystems. Act as a hands-on solution lead ensuring scalable design, strong customer outcomes, and continuous value realization.

Responsibilities

Translate customer requirements into best-practice CCaaS solutions
Manage end-to-end configurations across omnichannel workflows and routing
Design and enhance IVR flows and voice queue logic
Build and optimize bot workflows and automation frameworks
Drive platform adoption and monitor customer operational metrics

Skills

Qualifications

5+ years experience in managed services or technology consultingGenesys CertificationCisco Webex Contact Center CertificationTwilio Flex CertificationAvaya Certification

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.