Lead Name Change/Resale Processor

The Lead Name Change/Resale Processor leads the Name Change team while managing owner requests related to title transfers, ownership name changes, deceased owner title clearance, resale documentation, and mortgage protection insurance claims. This role handles a high volume of inbound and outbound owner calls, coordinates with external parties, and ensures title and ownership requests are processed accurately and efficiently. The position also involves providing daily guidance, coaching, and support to team members while identifying opportunities to improve workflows and departmental processes.