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Lead of Operations Services at Qualco Group - ApplyBlast

Lead of Operations Services

Qualco Group

23 days ago

Athens, Attica, Greece

Hybrid

Full Time

Director

0 applicants

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About this role

The Lead of Operations Services at Qualco Group oversees customer onboarding, complaints, reconciliation, merchant operations, payments, and outsourcing governance within a regulated fintech environment. This role is responsible for building automation-first processes and teams to scale operations efficiently while maintaining strict compliance and operational quality. The position requires a hands-on leader who can drive straight-through processing rates and manage end-to-end operational workflows.

Responsibilities

Own customer onboarding, complaints, reconciliation, and merchant operations
Build automation-first operating models to scale throughput without linear headcount growth
Manage outsourcing lifecycle including provider due diligence, SLA monitoring, and exit strategies

Skills

About Qualco Group

qualco.group

Headquarters

Athens, Attikí, Greece

Company Size

501-1000 employees

Founded

1998

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QUALCO Group is a leading financial technology company that has been innovating for over 25 years. The organization provides advanced solutions tailored for banks and a diverse range of financial institutions around the world. Committed to empowering the real economy, QUALCO combines technological expertise with a comprehensive approach to meet the evolving needs of its clients. Through its cutting-edge offerings, the company aims to drive positive change in the financial landscape.