Lead Patient Care Concierge

The Lead Patient Care Concierge serves as the senior representative of the front office team, ensuring daily administrative operations run smoothly while maintaining a warm, patient-centered environment. This role provides guidance and oversight to Patient Care Concierges, supports scheduling coordination, and acts as the key liaison between the front office and clinical staff. The position is essential for promoting operational excellence, patient satisfaction, and team effectiveness in a fast-paced primary care setting.