Lead People Partner - Agent Operations

Wave(2 months ago)

Dakar, SenegalOnsiteFull TimeSenior$119,346 - $160,918 (estimated)People (Human Resources)

About this role

The People Partner (HRBP) for Agent Operations will work closely with operational leaders across Wave’s operating countries to design and implement people strategies that drive operational excellence and scale field teams. The role focuses on aligning organizational goals, fostering team development and leadership, and ensuring culture and employee experience are suited to demanding field environments. The position supports workforce planning, change management, and cross-functional collaboration to enable high performance in agent operations.

View Original Listing

Required Skills

Relationship Building
Stakeholder Management
Org Design
Talent Strategy
People Analytics
Leadership Development
Learning & Development
Career Pathing
Culture Advocacy
Employee Engagement

+5 more

About Wave

wave.com

Wave is a mobile-money platform that enables users to deposit, withdraw, pay bills, buy airtime and send money from a smartphone app. It offers free deposits, withdrawals and bill payments and charges a low 1% fee for transfers. Wave provides iOS and Android apps, toll‑free customer support and built‑in security, and serves both personal and business customers in markets such as Senegal. The company operates as Wave Mobile Money Inc.