ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Lead Product Manager, Agents at Help Scout - ApplyBlast

Lead Product Manager, Agents

Help Scout

3 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

34 applicants

View Job Listing

Apply to 100+ jobs

About this role

A Senior Product Manager at Help Scout leads the vision and execution for the 'Agent' pillar, which powers autonomous AI features like Agent Drafts and AI Answers. The role sits at the intersection of product strategy, monetization design, and customer trust, working directly with engineering and other product teams to drive outcome-based growth. You will define UX, shape pricing logic, and collaborate closely with customers to ensure AI capabilities earn their place in support workflows.

Responsibilities

Own the full product roadmap for the autonomous AI Agent pillar
Drive consolidation of AI features onto a unified backend system
Define experience and UX that moves customers toward autonomous AI adoption
Shape outcome-based pricing logic for resolutions and drafts
Partner with engineering to ensure technical feasibility and architectural integrity

Skills

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

View Profile

Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.