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Lead Product Owner at Open Text Web Solutions Usergroup eV - ApplyBlast

Lead Product Owner

Open Text Web Solutions Usergroup eV

5 months ago

Remote

Full Time

Senior

0 applicants

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About this role

An Agile Product Owner responsible for driving the vision, strategy, and execution of Service-related initiatives within an Agile framework, with expertise in Customer Support / Service Management tooling.

Responsibilities

Define and communicate a clear product roadmap and strategy for initiatives that align with business objectives.
Prioritize and manage the product backlog, ensuring that Epics and User Stories are well-defined, estimated, and aligned with the overall product roadmap.
Work closely with stakeholders, including business leaders, developers, and other product owners, to gather requirements, provide updates, and ensure alignment.
Guide the adoption and ongoing adherence to Agile principles and practices to manage and deliver projects, ensuring timely and high-quality outcomes.
Coach and guide team members in Agile ways of working as well as the tenets of Design based Thinking and Product Ownership.

Skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, Business Administration or a related field.6+ years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem. At least 4 years in a Product Owner capacity.Strong understanding of Agile delivery principles and their application within the frameworks such as Scaled Agile Framework (SAFe), SCRUM or KANBAN.In-depth knowledge of Customer support processes (incident, request, problem, change, knowledge, escalations), ITSM / ESM concepts (SLAs, OLAs, queues, entitlements, assignment groups, workflows), Contact center operations (intake channels, case routing, tiered support), Customer experience (CX) mindset (friction reduction for both customers and agents, self service & deflection).Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.

About Open Text Web Solutions Usergroup eV

opentext-usergroup.org

Company Size

1-10 employees

View Profile

Der Open Text Web Solutions Usergroup e.V. (OWUG) wurde 2002 auf Initiative von Anwendern und Spezialisten geründet und bemüht sich aktiv um den Wissensaustausch rund um das OpenText™ Web Site Management (RedDot CMS & Live Server).

About Open Text Web Solutions Usergroup eV

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

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26% below the average for this role

Lead Product Owner

About this role

Responsibilities

Skills

Qualifications

About Open Text Web Solutions Usergroup eV

About Open Text Web Solutions Usergroup eV

Leadership Team

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