Lead Production Support Analyst
Transamerica(3 days ago)
About this role
The Lead Production Support & Operations role oversees end-to-end support for critical applications within the company, driving operational excellence, incident management, vendor coordination, and continuous improvement initiatives. It requires strong leadership, technical fluency, and a focus on automation and reliability.
Required Skills
- ITSM
- Incident Management
- Automation
- Cloud Platforms
- Monitoring
Qualifications
- 8+ Years in production support,IT operations,cloud operations or SRE/Platform operations
- Experience managing vendor/contractor teams
- Strong technical fluency across applications, infrastructure, cloud, and database layers
- Hands-on experience with ServiceNow or similar
- Excellent communication skills
About Transamerica
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