Lead Quality Auditor - Contact Center Operations

The Lead Quality Auditor ensures the quality of patient-support interactions in a contact center environment by performing call evaluations, leading QA team functions, and driving analytics and process improvements. This role serves as a liaison between QA, Operations, and Training to ensure scoring consistency and amplifies data insights to support continuous improvement in access management performance. The position is remote and requires meticulous auditing, data reporting, and mentorship of other auditors to maintain high standards of care and compliance.