Lead Rehab Patient Service Representative

The Lead Rehab Patient Service Representative serves as a resource and mentor to Patient Service Representatives, providing guidance, coaching, and training to improve performance and operational efficiency. This role involves traveling between multiple Rehab Outpatient sites to support front desk operations, manage patient scheduling, pre-registration, insurance verification, and authorization, and ensure a positive patient experience. The position requires tracking site metrics, presenting on insurance processes, and providing general administrative support to ensure smooth clinic operations.