Darkroom
The Lead, Retention combines strategic account ownership, hands-on CRM expertise, and team leadership to help direct-to-consumer brands grow customer lifetime value. This role involves owning retention strategy and client relationships across a portfolio of e-commerce accounts, translating business goals into email, SMS, subscription, and loyalty programs that drive measurable revenue and repeat purchase. The position is designed for an experienced strategist and operator to lead senior client conversations and guide specialists through complex execution.
Darkroom is a photo and video editing app for iPhone, iPad, and Mac that works directly with your Apple Photos library — no import needed. It offers professional tools including curves, masks, color grading, AI masks, and community presets, with support for RAW, ProRAW, and up to 8K video. Darkroom provides non-destructive editing and is available free with an optional Darkroom+ subscription for advanced features.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Darkroom.