Lead Service Designer
Geotab(1 month ago)
About this role
The Lead Service Designer will own and define end-to-end service strategy, guiding design efforts from discovery through execution and coaching other designers. This role partners cross-functionally with Design, Product, Engineering, Sales, Support and Research to align service vision with operational realities. The position pushes service design maturity across the company, advocates for accessibility, and influences initiatives to improve customer outcomes and time-to-value.
Required Skills
- Service Strategy
- Service Design
- Systems Thinking
- Journey Mapping
- Service Blueprinting
- Ecosystem Mapping
- User Research
- User Testing
- Prototyping
- Figma
+10 more
Qualifications
- 10+ Years Experience
- Bachelor's Degree
About Geotab
geotab.comGeotab is a global telematics and fleet management company that provides a single platform for GPS tracking and total fleet optimization. Combining vehicle-mounted telematics hardware with cloud-based software, it delivers real-time location, vehicle diagnostics, driver safety and compliance tools, plus analytics for fuel, route and maintenance optimization. Thousands of fleets worldwide use Geotab’s data-driven insights, APIs and partner marketplace to automate operations, improve efficiency and support initiatives like electrification and sustainability.
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