Lead Specialist Customer Experience Cx Mumbai Emerald India
dsm
About this role
dsm-firmenich is seeking a Lead Specialist in Customer Experience (CX) based in Mumbai. The role involves enhancing the customer journey, building client relationships, and streamlining processes related to customer demand and supply chain challenges, with a focus on service standards and problem resolution.
Skills
Qualifications
About dsm
dsm-firmenich.comDSM-Firmenich is a global science-based company and a leader in nutrition, health, and beauty. We bring progress to life by combining essential ingredients, desirable products, and sustainable solutions. Our portfolio spans nutrition and health ingredients, personal care and fragrance, and specialty ingredients for brands and manufacturers. By integrating science, innovation, and sustainability, we help customers create healthier, more sustainable products worldwide.
About dsm
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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