Lead Specialist, CX (Japanese Speaking)

The Lead Specialist, CX manages accurate and timely order processing in line with Order to Cash principles while ensuring smooth coordination across functions and maintaining a strong focus on customer satisfaction. This role serves as the main point of contact between customers, sales, and internal departments to handle communications, resolve order issues, and monitor open orders. The position requires proficiency in Japanese and English, along with experience in customer service, order management, and SAP systems.