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© All Rights Reserved. ApplyBlast.com
Mercer
A Lead Specialist in Insurance Operations at Marsh McLennan Agency will drive team performance, quality control, and training within a fast-growing service center. The role involves designing development programs, managing Standard Operating Procedures (SOPs), and ensuring adherence to regulatory frameworks in the insurance broking lifecycle. This individual contributor position focuses on mentoring talent, analyzing root causes of process issues, and identifying best practices to enhance operational efficiency.
Mercer is a global consulting and solutions firm that redefines the world of work, reshapes retirement and investment outcomes, and unlocks real health and well-being for employees. As part of Marsh McLennan Companies, Mercer provides advisory services and products across human capital, retirement, investments, health, and benefits to organizations worldwide. The firm helps employers attract and retain talent, design retirement programs and investment strategies, and improve well-being initiatives. Mercer operates under the Mercer brand in the United States and includes affiliated entities such as Mercer PCS.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Mercer.
26% above the average for this role