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Lead stakeholder and priority alignment across customer organizations, establishing shared objectives, success measures, and governance approaches. Own Customer Success Planning and execution, translating business priorities into coordinated programs of work that drive measurable customer value. Proactively identify and manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward timely resolution. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience 3+ years relevant work experience within customer industry at Microsoft - ApplyBlast

Lead stakeholder and priority alignment across customer organizations, establishing shared objectives, success measures, and governance approaches. Own Customer Success Planning and execution, translating business priorities into coordinated programs of work that drive measurable customer value. Proactively identify and manage customer risks, adoption challenges, and delivery dependencies, guiding stakeholders toward timely resolution. Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR equivalent experience 3+ years relevant work experience within customer industry

Microsoft

20 days ago

4.0 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

A short, 2-4 sentence summary of the job. Do not include responsibilities or skills. Example: A Senior Enterprise Customer Success Manager at Wix owns relationships with large strategic accounts, understanding their technical and business environments to drive growth, customer satisfaction, and retention. The role involves collaboration across teams, managing renewals, creating tailored solutions, and engaging with executive-level stakeholders.

Responsibilities

Lead stakeholder and priority alignment across customer organizations
Own Customer Success Planning and execution to drive measurable customer value
Proactively identify and manage customer risks, adoption challenges, and delivery dependencies

Skills

Qualifications

Bachelor's Degree in BusinessBachelor's Degree in SociologyBachelor's Degree in PsychologyBachelor's Degree in Computer ScienceMaster's Degree in Business

About Microsoft

microsoft.com

Headquarters

Redmond, Washington, United States

Company Size

10001+ employees

Founded

1975

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