ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Lead Support Analyst (Team Lead) at Datacom - ApplyBlast

Lead Support Analyst (Team Lead)

Datacom

3 months ago

3.6 on Glassdoor

Manila, Metro Manila, Philippines

Onsite

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Lead Support Analyst (Team Lead) will oversee a team of support analysts, ensuring high-quality technical assistance and efficient issue resolution for clients. This role involves coordinating daily operations, mentoring staff, and collaborating with other IT functions to maintain service standards.

Responsibilities

Lead and mentor a team of support analysts
Manage incident and request lifecycle to ensure timely resolution
Coordinate with cross‑functional teams to troubleshoot complex issues
Develop and improve support processes and documentation
Monitor service performance metrics and drive continuous improvement

Skills

About Datacom

datacom.com

Headquarters

Auckland, Auckland, New Zealand

Company Size

5001-10000 employees

Founded

1965

View Profile

Datacom is an information technology services company headquartered in Australasia that provides IT consulting, systems integration, managed services, cloud, cybersecurity, and software solutions to enterprise and government customers. It also develops and supports business software, particularly for public sector and payroll-related use cases.