Snap Inc.
The Lead, Support Content Program will own the end‑to‑end support content program for Snap, overseeing the help center, in‑app support surfaces, chatbots, and the underlying platform. The role involves defining roadmaps, managing content creation and automation, operating chatbots and ticketing systems, and ensuring regulatory compliance and quality.
Headquarters
Santa Monica, California, United States
Company Size
5001-10000 employees
Founded
2011
Snap Inc. is a camera and social media company best known for Snapchat, a multimedia messaging app that lets people express themselves with photos, short videos, Bitmoji, ephemeral Stories, and augmented reality Lenses. Beyond the consumer app, Snap builds AR tools and developer platforms (Lens Studio, Snap Kit), consumer hardware (Spectacles), and a suite of advertising and measurement products for brands and publishers. Advertisers and developers choose Snap for its large, engaged Gen Z and millennial audience, immersive AR capabilities, creative ad formats, and integrations that drive measurable engagement.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Snap Inc..
45% above the average for this role
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