Lead Technical Account Manager
NICE(9 days ago)
About this role
NICE is seeking a highly experienced Technical Account Manager to handle key customer relationships, especially for large, complex accounts. The role involves ensuring customer success with the company's contact center solutions through technical resolution, relationship management, and strategic advising.
Required Skills
- SIP Signaling
- TCP/IP
- VoIP
- Customer Service
- Troubleshooting
- Contact Center
- Networking
- SQL
- Telecommunications
- Technical Support
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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