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Lead Technical Support Specialist at GE Vernova - ApplyBlast

Lead Technical Support Specialist

GE Vernova

4 months ago

4.0 on Glassdoor

Remote

Full Time

Senior

26 applicants

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About this role

A Technical Support Specialist at GE Vernova provides post-sales support for Monitoring and Diagnostic equipment, managing the full lifecycle of customer case requests from creation to resolution. The role involves investigating technical problems, recommending repairs, and maintaining records in CRM and ERP tools while collaborating with cross-functional product teams. This position requires ownership of complex tier 3 and 4 cases and the preparation of status reports for customers.

Responsibilities

Provide ongoing technical support via phone and email
Investigate and reproduce technical issues to drive closure
Recommend repairs, upgrades, and part replacements
Maintain records in CRM and ERP systems
Own resolution for complex tier 3 and 4 cases

Skills

Qualifications

Engineering degreeTechnologist Diploma5+ years in energy sector5+ years in Monitoring & Diagnostics

About GE Vernova

gevernova.com

Headquarters

Cambridge, Massachusetts, United States

Company Size

10001+ employees

Founded

2022

View Profile

GE Vernova is GE’s energy business focused on accelerating the transition to more reliable, affordable, and sustainable energy through electrification and decarbonization technologies. The company designs, builds and services power-generation equipment, renewable-energy and grid solutions, and supporting digital and lifecycle services. It partners with utilities, independent power producers and industrial customers worldwide to modernize energy infrastructure and lower carbon emissions.