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Lead Teller at KeyBank - ApplyBlast

Lead Teller

KeyBank

4 months ago

3.6 on Glassdoor

Columbus, OH

Onsite

Full Time

Senior

0 applicants

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About this role

As a Lead Teller at KeyBank, you will serve as a trusted advisor and problem solver within branch communities, resolving complex client servicing issues and coaching team members to enhance the client experience. This role involves identifying financial wellness opportunities during client interactions, managing teller scheduling and staffing, and ensuring strict adherence to branch compliance and security protocols while guiding clients toward deeper financial conversations.

Responsibilities

Resolve complex client servicing issues and troubleshoot account problems
Coach and mentor tellers on operational standards and client interactions
Manage daily teller scheduling and staffing optimization within the branch
Identify financial wellness opportunities and transition clients to bankers
Ensure strict adherence to regulatory, security, and internal audit controls

Skills

Qualifications

High School Diploma or GEDNotary License (Preferred)

About KeyBank

key.com

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1849

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Enjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!