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Lead Teller at KeyBank - ApplyBlast

Lead Teller

KeyBank

5 months ago

3.6 on Glassdoor

Bellingham, WA

Onsite

Full Time

Senior

0 applicants

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About this role

A Lead Teller at KeyBank acts as a trusted advisor and troubleshooter, resolving complex client servicing issues while coaching staff to enhance the branch experience. The role involves identifying financial wellness opportunities, managing teller schedules, and ensuring rigorous compliance with regulatory and security controls. Lead Tellers also transition clients to bankers for deeper conversations and oversee daily operations within the branch.

Responsibilities

Resolve complex client servicing issues and troubleshoot problems
Coach tellers on operational effectiveness and client service standards
Identify financial wellness opportunities and transition clients to bankers
Manage day-to-day teller scheduling and staffing issues
Maintain strict compliance with regulatory and security procedures

Skills

Qualifications

High School DiplomaNotary License

About KeyBank

key.com

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1849

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Enjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!