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Lead Teller at KeyBank - ApplyBlast

Lead Teller

KeyBank

4 months ago

3.6 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

As a Lead Teller at KeyBank, you will act as a trusted advisor and primary troubleshooter for complex client servicing issues within the branch environment. The role involves coaching other tellers, managing line scheduling, ensuring regulatory compliance, and transitioning clients to bankers for deeper financial wellness conversations. You will also balance cash drawers and promote various banking products to achieve sales targets while fostering a strong client experience culture.

Responsibilities

Coach and mentor tellers on operational effectiveness and client service standards
Identify and resolve complex client servicing issues and troubleshoot account problems
Manage day-to-day teller line duties including scheduling and staffing adjustments
Transition clients to bankers to uncover financial needs and drive product adoption
Balance cash drawers accurately while maintaining strict compliance with audit controls

Skills

Qualifications

High School DiplomaNotary LicenseValid Driver's License

About KeyBank

key.com

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1849

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Enjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!