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Lead Teller at KeyBank - ApplyBlast

Lead Teller

KeyBank

4 months ago

3.6 on Glassdoor

West Springfield, MA

Onsite

Full Time

Senior

0 applicants

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About this role

As a Lead Teller at KeyBank, you will act as a resource for complex client servicing issues and serve as the primary troubleshooter for branch operations. You will coach other tellers, manage scheduling and staffing, and transition clients to bankers to uncover deeper financial needs. This role requires enhancing client relationships through distinctive quality service while ensuring strict adherence to operational and regulatory controls.

Responsibilities

Resolve complex client servicing issues and troubleshoot account problems
Coach and mentor tellers to enhance operational effectiveness
Manage day-to-day teller scheduling and staffing assignments
Transition clients to bankers for deeper financial conversation
Ensure compliance with banking regulations and security procedures

Skills

Qualifications

High School Diploma or GEDNotary License (Prefered)

About KeyBank

key.com

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1849

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Enjoy the benefits of being a KeyBank client. We offer checking & savings accounts, credit cards, insurance, and loans. Open your KeyBank account today!