Lead User Experience Designer

Findhelp, A Public Benefit Corporation(1 month ago)

Austin, TXOnsiteFull TimeSenior$119,909 - $161,289 (estimated)Product Design

About this role

This role leads the end-to-end user experience design for Findhelp’s product ecosystem, ensuring cohesive, impactful experiences for seekers, helpers, and agencies in the social services space. The position owns the design vision and execution, working closely with cross-functional leaders to define and evolve products. It also plays a key role in establishing and maintaining design systems and best practices. The designer will mentor team members and help align the organization around user-first design principles.

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Required Skills

User Research Collaboration
Cross Functional Collaboration
Product Strategy
Data Driven Design
Qualitative Analysis
Quantitative Analysis
Information Architecture
Interaction Design
Wireframing
Prototyping

+14 more

Qualifications

Bachelor Degree in Human Computer Interaction
Bachelor Degree in Information Design
Bachelor Degree in Graphic Design

About Findhelp, A Public Benefit Corporation

findhelp.com

Findhelp (formerly Aunt Bertha) operates a national social care network and platform that helps people find and connect with free or reduced‑cost social services. It provides a searchable, verified directory of service providers plus tools for referral management, eligibility screening, scheduling, and outcomes tracking. Healthcare organizations, payers, government agencies, and community nonprofits use the platform and integrations to coordinate referrals and address patients’ social determinants of health. The company emphasizes provider verification, data and analytics, and workflows/APIs to streamline community resource referrals at scale.