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Lead UX Researcher at AT&T - ApplyBlast

Lead UX Researcher

AT&T

4 months ago

3.4 on Glassdoor

Dallas, Texas

Onsite

Full Time

Senior

0 applicants

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About this role

AT&T is seeking a Lead UX Researcher to drive product and experience decisions through rigorous, pragmatic research grounded in real customer needs. This hands-on individual contributor role spans upstream discovery and downstream validation, helping teams reduce risk and deliver experiences that work in real-world conditions. The position requires leading qualitative and mixed-method research initiatives while translating findings into actionable recommendations for cross-functional teams.

Responsibilities

Lead and execute qualitative and mixed-method research across the product lifecycle
Identify customer needs and synthesize findings into clear points of view
Map customer journeys and service flows to identify friction and breakdowns
Translate research into actionable recommendations tied to business decisions
Facilitate cross-functional workshops to align stakeholders on solutions

Skills

Qualifications

Bachelor’s degree5+ years of UX research experience

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.