Lead Voice Engineer

NICE

3 months ago

3.8 on Glassdoor

United Kingdom

Hybrid

Full Time

Senior

0 applicants

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About this role

The Voice Engineer at NiCE is an individual contributor within Voice Services CX focused on ensuring strong voice service quality and reliability across the company's platforms. The role serves as a subject-matter resource for cross-functional teams and external partners while supporting the organization's voice product and service delivery. The position requires working in a dynamic, customer-facing environment with on-call and occasional off-hours availability.

Skills

Qualifications

Bachelor's Degree in TelecommunicationsRibbon AccreditationAudioCodes Accreditation

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.