Leader - Frontline Client Services

This role leads frontline client services within the Digital Services Directorate, overseeing Level 0 and Level 1 support through the Technology and Services Assistance Centre for IT, Library, and Facilities. The position involves coordinating daily operations, workforce planning, and major incident responses while developing a geographically dispersed team to ensure service excellence. The leader will drive continual improvement and collaborate with stakeholders to enhance the customer experience for staff, students, and community members.