Learning Academy Manager

The Learning Academy Manager serves as a strategic advisor and workforce capability architect for ICW Group’s Commercial Services, designing structured career pathways and skill development programs across underwriting, risk mitigation, service excellence, and distribution. This role partners with business leaders to identify capability gaps, co-create multi-year learning plans, and integrate skills data into workforce planning to drive sales effectiveness and elevate client experience. The position also involves leading enterprise-wide initiatives, managing project portfolios, and championing the adoption of AI-powered learning tools to accelerate training design and delivery.