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Learning & Development Intern at DiDi - ApplyBlast

Learning & Development Intern

DiDi

5 months ago

3.8 on Glassdoor

Mexico City, MX

Hybrid

Internship

Intern

0 applicants

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About this role

An intern in the Customer Experience & Relationship team at DiDi Global will work with the Spanish-speaking LATAM region managing BPOs to improve customer service experience across 9 countries.

Responsibilities

Tracking KPIs from the Customer Experience operation
Engaging with analysts to improve workflows
Generating insights and improving processes
Creating and testing customer experiences
Interacting with teams to anticipate friction points

Skills

Qualifications

Bachelor's Degree in Psychology, Business, Administration, Marketing, or related fieldExcellent Excel knowledge and managementIntermediate English LevelAdobe Suite (Desired)Excellent oral and written communication skills

About DiDi

didiglobal.com

Headquarters

China

Company Size

10001+ employees

Founded

2012

View Profile

DiDi is a global mobility technology company best known for its ride-hailing and transportation platform. Through its app, the company offers services such as taxi hailing, private car rides, carpooling, bike sharing, freight, and related mobility solutions, while also investing in AI, autonomous driving, and smart transportation technologies. DiDi operates in the transportation and mobility technology industry.