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Learning Facilitator - Customer Service at WEX - ApplyBlast

Learning Facilitator - Customer Service

WEX

3 months ago

3.3 on Glassdoor

Onsite

Full Time

Senior

0 applicants

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About this role

As a Learning Facilitator II at WEX, you will support the development and delivery of impactful learning programs specifically for the Customer Service Contact Center. This role involves designing curriculum, facilitating training sessions across various modalities, and evaluating program effectiveness to enhance employee skills. You will collaborate with stakeholders to create tailored learning experiences that foster continuous growth and engagement.

Responsibilities

Design and deliver engaging training programs for contact center employees
Collaborate with stakeholders to develop curriculum and facilitator guides
Facilitate interactive learning sessions across virtual and in-person modalities
Evaluate training effectiveness using surveys and participant feedback
Adapt instructional strategies to meet diverse learning audience needs

Skills

Qualifications

Bachelor's Degree

About WEX

wexinc.com

Headquarters

Portland, Maine, United States

Company Size

5001-10000 employees

Founded

1983

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WEX is the global commerce platform for fuel and fleet, employee benefits, and business payments. Simplify your business and let WEX handle the complex.