Learning Specialist

The Learning Specialist at SoFi delivers training and development for front-line contact center agents across product lines, supporting new hire, upskill, and refresher programs. The role partners with managers and global L&D partners to onboard and certify trainers, uses data to track learner progress, and contributes to improving training content and outcomes. The specialist will work across virtual and in-person formats, potentially travel, and represent SoFi’s policies and professional standards.