Learning Specialist

A Learning Specialist at Telstra’s Belong Channel Operations designs, develops and delivers induction, upskilling, and change-focused learning for customer service teams. This fixed-term role converts and redesigns existing face-to-face content into engaging eLearning and blended solutions and ensures learning pathways align to business and customer outcomes. The role partners with cross-functional stakeholders to deploy learning, evaluate effectiveness, and support continuous improvement of learning offerings.