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Learning Technology Specialist I at University of Central Florida - ApplyBlast

Learning Technology Specialist I

University of Central Florida

3 months ago

4.1 on Glassdoor

Hybrid

Full Time

Junior

0 applicants

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About this role

The Learning Technology Specialist I provides front-line technical support for the University of Central Florida's online learning infrastructure, serving as a primary contact for faculty, staff, and students regarding Learning Management System (LMS) issues. This role involves troubleshooting technical problems, managing support tickets, creating user documentation, and assisting with training sessions to ensure the reliable operation of instructional technologies.

Responsibilities

Provide real-time technical support via phone, chat, and email
Troubleshoot LMS issues and resolve standard support requests
Document troubleshooting steps and resolutions in ticketing systems
Create and maintain user guides and knowledge base articles
Assist in planning and delivering training sessions for users

Skills

Qualifications

Bachelor's degreeHigh School Diploma and 4 years experience

About University of Central Florida

ucf.edu

Headquarters

Orlando, Florida, United States

Company Size

10001+ employees

View Profile

UCF, Florida's Technological University, is a next-generation public research institute located in Orlando that offers 245+ degree programs across 12 colleges. UCF is ranked top 10 in innovation among public universities and is known for its interdisciplinary approach, leveraging emerging technologies in fields such as simulation, optics, space exploration, and hospitality. UCF collaborates with industry partners and conducts groundbreaking research to solve complex global challenges.