Letter Operations Program Manager

The Letter Operations Program Manager serves as a critical bridge between Operations, Technology, Compliance, and Client Success to drive the modernization and scalability of letter generation capabilities, with a primary focus on advancing the V2 architecture and supporting NewUM migration. The position is responsible for bringing structure, clarity, and prioritization to a highly complex, cross-client body of work, ensuring both operational effectiveness and regulatory compliance. This individual will lead efforts to assess current-state processes, define a forward-looking technical roadmap, and standardize workflows across implementations and live environments. In addition, the role acts as a key client-facing partner, supporting letter requirements and ensuring consistency in delivery and communication. Success in this position requires strong project management discipline, technical fluency, and the ability to align diverse stakeholders around shared priorities. Ultimately, this role ensures that letter solutions are durable, scalable, compliant, and positioned to support enterprise growth.