Level 1 NOC Technician

This entry-level position serves as the central point of contact for Csquare, interfacing with customers and vendors to ensure a superior experience in a 24/7/365 inbound call center environment. The role involves proactive monitoring, escalation, and resolution of network and security issues while processing customer requests. The technician is responsible for rapid isolation and restoration of issues related to a diverse customer base with an ITIL service management focus.