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Level 1 Support Engineer at Pico - ApplyBlast

Level 1 Support Engineer

Pico

1 month ago

3.5 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Level 1 Support Engineer at Pico provides front‑line monitoring, triage, and resolution of client incidents across Pico’s infrastructure. The role involves continuous event monitoring, incident prioritisation, CRM documentation, and acting as a technical bridge between clients, Level 2 engineers, and vendors in a 24x7 global support environment.

Responsibilities

Continuously monitor and respond to events, incidents, and service requests
Acknowledge, prioritize and resolve client incidents within operational level agreements
Provide technical direction and lead real‑time incident triage across network and platform domains

Skills

Qualifications

Third Level Degree in Computer Science, Computer Engineering or related disciplineITIL certification

About Pico

pico.net

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2009

View Profile

Pico is a global financial technology company that provides a comprehensive ecosystem of technology and services to connect and enable participants across electronic markets and asset classes. Its offerings include market data, low-latency connectivity and infrastructure, analytics (e.g., Corvil), execution and exchange software (e.g., Redline), and expert services for integration, monitoring and optimisation. Pico serves banks, broker‑dealers, hedge funds, exchanges and other market participants as a single trusted partner for trading, market data and infrastructure needs worldwide.