Level 1 Technical Support, Portugal

The Level 1 Technical Support Specialist joins a fast-paced Helpdesk team to provide first-point support for payment terminal issues via inbound calls, email, and chat. This role involves troubleshooting technical problems, escalating complex cases with detailed documentation, and collaborating with internal teams to ensure end-to-end resolution. The position offers hands-on exposure to enterprise tools and a deep understanding of the support operation's workflow.