Level 2 Service Desk Engineer
Agent(12 hours ago)
About this role
This job involves providing Level 2 support for IT-related issues, assisting with troubleshooting, documentation, and helping maintain client configurations within a helpdesk environment. It emphasizes teamwork, technical support, and customer service skills in a remote setting.
Required Skills
- Helpdesk
- Troubleshooting
- Active Directory
- Networking
- Microsoft Office
- Customer Service
- Ticketing Systems
- Server Policy
- Networking Systems
- Technical Support
About Agent
getagents.coAgent is a talent acquisition platform that specializes in connecting businesses with top remote talent across various roles, ensuring a streamlined hiring process. The company enables clients to interview candidates at no upfront cost, only charging once a successful hire is made. With a strong focus on efficiency and affordability, Agent aims to reduce payroll costs by up to 70% while maintaining high standards in recruitment. Their service includes deep vetting and background checks to ensure that only qualified candidates are presented to clients.
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