Level 2 Workplace and DaaS Support Engineer

This role involves handling Level 2 escalations for workplace and Devices as a Service (DaaS) support, focusing on the technical analysis and resolution of complex incidents for NATO REACH+ end-user devices. The position requires managing device lifecycle operations, including hardware support, enrollment, configuration, and policy application on the IGS SwIS platform. The engineer ensures timely resolution within agreed SLAs while coordinating with engineering teams and documenting actions in ITSM tools like BMC and SNOW.